Support & FAQ

Are my photos uploaded anywhere?

No. Snapzle works entirely on your device. The photo you pick is used only to build your puzzle and is never sent to us or any server. See the Privacy Policy.

Do I need an account?

No. There is no sign-up and no login.

How do I resume a puzzle?

Your progress saves automatically after every piece. Open any in-progress puzzle from the home screen and it picks up exactly where you left off — even after closing the app.

What is Snapzle Plus?

An optional subscription that unlocks 108 & 192-piece puzzles, the full curated gallery, the daily archive, and board themes. Personal-photo puzzles at the base piece counts are always free.

How do I manage or cancel my subscription?

Subscriptions are handled by Apple. On your iPhone, open Settings → [your name] → Subscriptions to manage or cancel. You can also tap "Restore purchases" in Snapzle's Settings.

How do I remove a photo?

Deleting a puzzle removes its stored image from your device. Deleting the app removes all locally stored data.